Privacy Policy
This privacy policy ("policy") will help you understand how Willow and Chestnut Soaps ("us", "we", "our") uses and protects the data you provide to us when you visit and use https://willowandchestnutsoaps.co.uk ("service"). We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What user data we collect
When you visit the website, we may collect the following data:
- Your IP address.
- Your contact information and email address.
- Your payment information and billing details
- Other information such as preferences.
- Data regarding your online behaviour on our website
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
- To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services
Why we collect your data
We are collecting your data for several reasons:
- To better understand your needs.
- To improve our services and products.
- To customize our website according to your online behaviour and personal preferences.
Safeguarding & securing the data
Willow and Chestnut Soaps is committed to securing your data and keeping it confidential. Willow and Chestnut Soaps uses the Stripe platform which has built in tools to protect customers' data and ensure compliance with privacy regulations including GDPR. Together we have done all in our power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Stripe is a certified PC1 Service Provider level 1 - This is the most stringent level of certification available in the payments industry. Stripe.com offers secure card payment as details are encrypted.
How we store, use, share and disclose our site visitors personal information
Our company is hosted on the Stripe.com platform. Stripe.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Stripe.com’s data storage and databases. They store your data securely.
All direct payment gateways offered by Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we may communicate with you
We may contact you to poll your opinions through surveys or questionnaires, to resolve a dispute, to send updates about our company, to inform you of any updates to your orders, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and post.
Cookies
Stripe uses cookies in accordance with applicable law and depending on the country or jurisdiction you are located in, Stripe will ask for your prior consent before non-essential cookies are being used, or offer you the option to opt-out of non-essential cookies.
Once you agree to allow this website to use cookies, you also agree to it using the data it collects regarding your online behaviour (analyse web traffic, web pages you visit and spend the most time on). The data we collect by using cookies is used to customize our website to your needs.
Restricting the Collection of your Personal Data
If you no longer want us to process your data, please contact us at: willowandchestnutsoaps@gmail.com